Terms & Conditions
Straight talk first.
We'd rather earn your business with good work than bury you in fine print. But IT touches everything a company owns, so the ground rules have to live somewhere. Here they are, in plain order. Be straight with us, we'll be straight with you, and odds are neither of us reads this page twice.
1. General
By using this website or engaging MyITology LLC ("the Company") for services, you accept these Terms & Conditions. If you do not agree, please do not use the site or the services.
The Company may refuse, pause, or end service where these terms are violated, where an environment poses a security risk the client declines to address, or where the engagement is no longer workable for either side.
Services are offered to businesses and organizations. Site visitors must be at least 18 or have the consent of a parent or guardian.
2. Service Engagements & Scope
Managed services, projects, and consulting are governed by the written proposal, statement of work, or service agreement signed for that engagement. Where those documents and this page differ, the signed agreement controls.
Work outside an agreed scope is quoted separately before it begins. Nothing on this website is a binding quote; pricing is confirmed in writing per engagement.
Response and resolution targets, where offered, are defined in the applicable service agreement. Descriptions on this website are informational.
3. Client Responsibilities
Clients agree to provide timely access to systems, credentials, personnel, and third-party vendor accounts reasonably needed to deliver the services.
Clients are responsible for maintaining valid licensing for software the Company does not supply, and for the accuracy of information provided about their environment.
Security recommendations declined by the client are documented. The Company is not responsible for losses arising from declined recommendations.
4. Third-Party Products & Vendors
Hardware, software, cloud platforms, and carrier services sourced from third parties carry those vendors' own warranties, terms, and outage responsibilities. The Company manages and coordinates these vendors on the client's behalf but does not assume their obligations.
Third-party outages (internet carriers, cloud platforms, software vendors) are escalated and managed as part of the services, but their resolution timelines belong to the vendor.
5. Data, Backups & Recovery
Where backup services are part of an engagement, backup scope, frequency, retention, and recovery objectives are defined in the service agreement.
No backup or recovery technology is infallible. The Company's responsibility is to configure, monitor, and test the agreed backup solution with professional care; it does not guarantee that every byte of data is recoverable in every scenario.
Clients remain the owners of their data at all times.
6. Payments
Invoices are due per the terms stated on the invoice or service agreement. Overdue accounts may see services suspended after written notice.
Fees for services already performed are earned when performed and are not refundable.
7. No Warranty / Limitation of Liability
Services are provided with professional skill and care. Beyond what is expressly stated in a signed service agreement, services and this website are provided "as is" without warranties of any kind, express or implied.
To the maximum extent permitted by law, the Company's total liability for any claim arising from services or this website is capped at the amounts paid by the client for the services giving rise to the claim during the twelve (12) months preceding it.
The Company is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data (subject to Section 5), or business interruption.
Claims must be brought within one (1) year of the event giving rise to them. The Company is not responsible for delays or failures caused by events beyond its reasonable control.
8. Indemnification
Each party will defend and hold the other harmless from third-party claims arising out of its own negligence, willful misconduct, or violation of law in connection with the services.
9. Confidentiality & Security
The Company treats client systems, credentials, and business information as confidential and uses them only to deliver the services.
Clients agree not to disclose non-public details of the Company's security tooling and configurations, which protect all of its clients.
10. Intellectual Property
Website content (text, graphics, layout) belongs to the Company or its licensors and may not be copied for commercial use without permission.
Scripts, configurations, and documentation developed by the Company in the course of service delivery remain the Company's property except where a signed agreement assigns them.
11. Dispute Resolution & Binding Arbitration
Any dispute that cannot be resolved informally will be settled by binding arbitration in Harris County, Texas, under the rules of the American Arbitration Association, on an individual basis. Both parties waive jury trial and class participation.
These terms are governed by the laws of the State of Texas.
12. Privacy
Information submitted through this website (name, company, contact details, message) is used to respond to your inquiry and deliver services. It is not sold.
Information may be disclosed where required by law or to protect against fraud or abuse of the site.
13. Communications
By submitting a form or engaging the Company, you consent to being contacted by phone and email about your inquiry. Text messages are sent only where you have opted in; message and data rates may apply and you may reply STOP at any time.
14. Miscellaneous
If any provision of these terms is found unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver of it.
These terms, together with any signed service agreement, are the entire agreement between the parties on their subject matter. The Company may update this page from time to time; the version posted at the time of your use applies.